Important notice about your contract
Welcome to our website. This website with URL address www.nesoservices.com.au is owned and operated by Neso Service Brisbane. The purpose of this online service is to provide you with information on Neso Services as an organisation and the services we offer.
We respect your right to privacy. We do not sell, trade or rent your personal information to other parties for marketing purposes without your express consent. We collect and use information only in the ways disclosed in this statement.
The nesoservices.com.au website is for personal and non-commercial use. You are not allowed to copy or use any material from this site for commercial purposes. You are not allowed to copy, distribute, modify or tamper with any of the information contained on this site.
Neso Services cannot be responsible for any damage or loss that may arise from the use of information contained on this site. By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1.) Acceptance:
This Agreement is between Neso Services and the company or individual who require our services. By proceeding with any Quote or requiring services from us,, you agree:
a) That you have reviewed and accept these Terms and Conditions
b) acknowledges that they have reviewed the scope of work, estimated costs, and any other provisions in this Agreement, and that they accept the terms outlined herein.
c) That you have the legal capacity to enter into a legally binding agreement with us
d) You must not place an order or approve any quotes issued unless you are at least 18 years old.
2.) Pricing and Payment Terms:
The total cost for the services to be provided under this Agreement, which includes labour, materials, and any additional fees as outlined below.
All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable). Prices quoted for the services exclude GST and any other taxes or duties imposed on or in relation to the services. Details about the pricing structure: hourly rates, fixed rates, or per job pricing. For emergencies and after-hours work will be extra charges.
The Payment terms for the services will be payable by the company or individual on the date/s determined by Neso Services, which may be:
a) Deposits required – A deposit of 25% of the Total Price is due upon acceptance of this Agreement and prior to the commencement of work.
b) Balance: The remaining balance will be due upon completion of the work, prior to the release of any final documentation.
c) seven ( 7 ) days from invoice date
Additional Costs:
Any unforeseen additional costs or services that arise during the course of the work that were not originally included in the scope of work will be discussed and agreed upon in writing by Neso Services and the company or individual before proceeding with the additional work. The company or individual will be responsible for paying any additional costs as agreed.
Payment may be made by electronic/on-line banking or by any other method as agreed to between the company or individual and Neso Services.
If full payment has not been made against an invoice as set out in the Terms, we may (at our absolute discretion) immediately stop providing services to you and/or charge you interest on the outstanding payment at a rate equal to the Reserve Bank of Australia’s cash rate, from time to time, plus 5% per annum, calculated daily and compounding monthly.
In addition to any other rights we have, you shall be in breach of these terms and conditions, and we shall be entitled to treat the whole of the scope of works repudiated. We may refuse to providing the services to you. We may elect to seek relief through the courts or through a third-party debt recovery service to recover the money, plus interest and additional costs in accordance with the terms and conditions. You shall pay all our collection costs, including solicitor fees, interest, third-party expenses and related costs for outstanding amounts. We will be immediately entitled to, without liability, terminate or suspend the provision of future services, in accordance with these terms and conditions, in the event of default.
3.) Booking and Scheduling:
When you make a booking enquiry by telephone or email, or through the booking enquiry form on Neso Services website you will be provide Neso Services with a proposed date and time for the commencement of the work. Neso Services will confirm the Scheduled Date based on availability.
The booking for the work will be confirmed by Neso Services upon receipt of the company or individual deposit or upon mutual agreement on the terms of this contract. Neso Services will provide the company or individual with written or electronic confirmation of the booking.
If the company or individual needs to reschedule the work, they must notify Neso Services at least 24 hours in advance. In the event of a cancellation or rescheduling within 48 hours of the Scheduled Date, the Client may be subject to a rescheduling fee of $50.00/fifty Australian Dollars/.
If the company or individual fails to provide access to the property or the premises for Neso Services to complete the work on the Scheduled Date, the company or individual may be subject to a rescheduling fee of $50.00/fifty Australian Dollars/, and Neso Services may reschedule the work to the next available date.
4.) Cancellation Charge:
The Company or individual may cancel the work or appointment at any time before the Scheduled Date. However, if the Client cancels the booking within 48 hours of the Scheduled Date, the following cancellation charges will apply:
a) More than 5 business days before the Scheduled Date: No cancellation fee.
b) Less than 48 hours before the Scheduled Date: The Client will be charged a cancellation fee of $50.00/fifty Australian Dollars/.
c) On the day of the Scheduled Date: If the company or individual cancels on the day of the appointment or fails to provide access to the property, the full price of the agreed-upon work will be charged as a cancellation fee of $50.00/fifty Australian Dollars/.
In the event that Neso Services needs to cancel or reschedule the work due to unforeseen circumstances, Neso Services will provide the company or individual with at least 3 business days’ notice. The Handyman will not be responsible for any costs incurred by the company or individual as a result of the cancellation, except for any deposits already paid, which may be refunded or applied to a rescheduled appointment.
If a deposit has been paid, it will be applied to the final total cost of the work or, in the event of cancellation by the company or individual may be non-refundable, depending on the timing of the cancellation. If the cancellation is made within 48 hours of the Scheduled Date, the deposit is non-refundable.
5.) Force Majeure Clause
Neso Services shall not be held liable for any delay or failure to perform due to events beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental restrictions, lockouts, or supply chain disruptions. In the event of a Force Majeure, Neso Services shall promptly notify the company or individual of the delay and provide an estimated timeline for when the work will resume. Both parties agree to work together to reschedule the work or, if the Force Majeure event extends beyond 7 days, either party may terminate this agreement with no further liability.
6.) Handyman Tasks Not Requiring a License:
Neso Services agrees to perform the following services without the need for a professional license:
a) General Repairs: Repairing minor cracks or holes in walls, ceilings, and drywall, Touch-up painting and minor wall finishes, Fixing or replacing door hardware (locks, knobs, hinges),
b) Assembly and Installation: Assembling furniture, shelving units, and storage racks installing curtain rods, blinds, and other non-structural window treatments, hanging pictures, mirrors, and other decorative items.
c) Minor Carpentry: Repairing or replacing trim, baseboards, or moulding, Installing or adjusting cabinets or shelves (non-structural work), Minor adjustments to wooden doors, windows, or furniture.
d) General Maintenance: Cleaning and servicing gutters (non-structural), Pressure washing exterior surfaces (such as driveways, patios, and siding). Yard maintenance tasks such as lawn mowing, leaf raking, or fence repair (non-structural).
e) Minor Electrical Work: Changing light bulbs, replacing batteries in smoke detectors.
f) Minor Plumbing Work: Replacing faucets, shower heads, and other minor plumbing fixtures, Fixing or replacing toilet parts (flush mechanisms, toilet seats).
g) Other General Handyman Services: Caulking and weatherproofing doors and windows, Replacing basic flooring materials (vinyl or laminate flooring) that do not require complex installations.
7.) Personal Information:
Neso Services will only use the personal information you provide to Neso Services and/or the Provider in accordance with its Privacy Policy which is available at https://nesoservices.com.au/privacy policy/.
Please take the time to read the Privacy Policy as it includes important terms which apply to you.
8.) Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
9.) Termination:
The company or individual may terminate this Agreement at any time, provided that written notice is given to Neso Services. In the event of termination, the company or individual agrees to pay for any work completed up until the termination date, including any materials purchased or services rendered. The following termination fees may apply:
a) Termination before work begins: The company or individual shall be required to pay the deposit which may be non-refundable depending on the circumstances.
b) Termination after work has commenced: The company or individual shall pay for all work completed up to the termination date, including any non-refundable costs incurred by Neso Services. The company or individual shall also be responsible for any costs associated with discontinuing the work.
10.) Entire Agreement:
This Agreement, including any attached exhibits, schedules, or addendums, constitutes the entire and exclusive understanding between the company or individual and Neso Services regarding the services to be performed. This Agreement supersedes and replaces any and all prior discussions, negotiations, representations, warranties, or agreements, whether oral or written, between the Parties related to the subject matter of this Agreement.
No modifications, amendments, or changes to this Agreement shall be valid unless made in writing and signed by both Parties. Any additional terms or conditions that the company or individual or Neso Services may attempt to impose, whether in writing or orally, are not part of this Agreement unless expressly agreed to in writing by both Parties.
11.) Governing Law
These Terms are governed by the laws of Queensland. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.